Depot Service
Our Depot Service is all about making your life easier. Do you have a load of used kids stuff waiting to be sold but don't have the time to sort through it all and upload it? We totally get that! As mums ourselves we know just how hard it is to make time for these types of tasks. Our Depot Service takes the hassle out of this by having your items sent to childer HQ. Once there our team will sort and list your items for you.
How it works
If you have 5 or more items that you would like to list you can register for our Depot Service by emailing depotservice@childer.co.nz.
We'll email you a form to complete to finalise your registration. The form will ask you for
- Your contact details
- A quick description of the items you want to send
- Your bank account details - so that we can pay you when your items sell
Once you're registered we'll send you a pre-paid courier bag (395x440mm).
Simply fill the bag with your items and drop it at your nearest Post Shop. That's it!
Please ensure that you read our Depot Service Terms and Conditions before registering for this service. By registering you agree to these Terms and Conditions.
The items we accept
- We are looking for items that are in great condition. Think near new.
- We don't accept synthetic clothing or plastic toys. Think cotton, silk, wool, wood.
- Please ensure that your items are washed before sending.
- We don't accept items with missing buttons, holes or any other damage. Very small marks and / or fading is acceptable.
Please don't be offended if some of your items are not chosen to be listed - we're striving to maintain top quality listings for our members and if your items are not quite right, they won't be listed. You can find out more about what we like on the site in our Seller Guidelines.
Oversize items
If you have large items, such as children's furniture, that can't be sent by post and you are based in Auckland please contact us via email on depotservice@childer.co.nz to arrange viewing and collection by one of our team. At this time we don't offer an oversize item collection service for other centres in Aotearoa.
Listing your items
Once we receive your items we sort them and send you confirmation of what we'll be listing and how much each item will be listed for. At that point, you'll be given the option to donate any items we don't accept to charity or have them returned to you for a set fee of $13.30. We have partnered with a fantastic charity called Littlemore to whom we donate items that are for ages 0 - 1. All other items will go to refugees arriving in NZ who are in need of clothing and accessories for kids aged 1 and up.
Next, we photograph your items and list them on childer.
Getting paid
We'll notify you by email once an item has sold and then of course we'll pay you.
We pay you each time an item sells. Our payments are made on a fortnightly basis so you will receive payment for any items that have sold within that fortnightly period.
We list items for 6 months, if your item has not sold within that period we will return it to you free of charge or donate it to charity, whichever you prefer.
Depot Service fees
We've thought long and hard about what commission structure will work best. We want to ensure that you get a good return on your sale and that we are able to recover costs while making a profit that contributes to the running of the business.
Our Depot Service operates on a 50/50 split model. i.e. you get 50% of the sale price (less Stripe fees). A lot of our 50% commission is used to cover operational costs such as postage and the time it takes to sort through and list items.
You can find out more about our fees in the About section of this website, in our Terms of Service and in the Depot Service Terms & Conditions.